Privacy Policy

We take our customer’s privacy seriously, and we want you to feel confident that any information you have with us is safe. That is why this statement is as short and free of legal speak as we could practically make it. Please take the time to read it, and if you have any questions, feel free to contact us.

We do need to be clear that ‘we’, ‘our’, or ‘us’ refers to (MyHost 2009 Limited) trading as ("MyHost"). When we say ‘you’, ‘your’, or ‘customers’, we are referring to anyone with an account or service with us.

You will note some changes in this policy have been informed by GDPR, which is targeted at EU citizens and companies offering services in the EU. We believe this new law is largely a positive change so whenever possible we’re extending the same processes and systems to all of our customers.

We promise to respect your privacy and use your information for the purposes you have given us consent for. We also aim for full transparency on how we use your information to comply with legal or other lawful purposes.

Information we collect

Information you provide:

Information we receive from your use of our services or third-parties:

Consequences of non-provision of information
Failure to provide the necessary personal information requested for the purposes of services provided by MyHost may result in certain services not being offered and/or provided to you.

How we use the information
We collect, store and use the information you provide in the following ways:

Personal/Contact information:

Payment and billing information:

Automated information:

Analytics tools:

Other information:

Information we receive from third parties
If you choose to link our services to a third-party account, we will receive information about that account, such as your authentication token from the third-party account, to authorise linking. If you wish to limit the information available to us, you should visit the privacy settings of your third-party account to learn about your options.

Holding your information
We tend to hold information collected for as long as necessary to fulfill the purpose for which it was collected, such as for legal, tax and accounting requirements as needed. Any personal information you provide to MyHost will be collected and held at MyHost’s official place of business in New Zealand and data centre. We store this information in a secure manner and ensure that it is not used for further processing, such as communication or marketing. We keep internal access to these tools limited to certain members of the team, and all team members have appropriate training around your security and privacy.

Legal basis for data processing:
We rely on various grounds for processing your information under the GDPR, including the following reasons:

Your rights
Where GDPR applies, in certain circumstances, you have rights in relation to the personal information we hold about you. These rights include the right to access, correct, change and delete certain personal information related to your account. Deletion of your data will be carried out on the understanding that removal of some information (e.g. email address) during an active membership may negatively affect your ability to use MyHost services. We cannot delete any invoices, as these are kept for tax purposes.

If you need further assistance, you can contact us by email at support@myhost.nz to request any of the following:

We will respond to all requests within 30 days, but usually much faster.

We will consider all the requests, however, certain personal information may be excluded from the requests above, as we would need to keep processing that information for our legitimate interests or to comply with a legal obligation. If such an exception applies, we will notify you when responding to your request stating why a certain exception applies. Please note that we may ask you to provide us with information necessary to confirm your identity before responding.

Disclosure of Information to third parties
MyHost may disclose to third parties:

Content Providers, Advertisers and Partners
MyHost does not control the practices of content providers, partners and advertisers connected with the site and to whom you provide personal information whilst using one of their sites or services. The site contains links to other sites, which may not follow the same privacy policies as MyHost. MyHost recommends that you check any relevant privacy policies before providing your personal information to any third party.

Unmanaged Service
You are solely responsible for ensuring compliance and maintaining the security of virtual private server ("VPS") environments maintained under your account(s). This means that you must comply with all applicable guidelines and regulations for all jurisdictions in which you may operate in. MyHost shall not be held liable for your failure to adopt and/or practice appropriate measures for safeguarding personal information stored within or transmitted through your MyHost VPS.

Children
Our services are not directed at anyone under the age of 18. We do not knowingly collect personal information from children under 18, and children under 18 are prohibited from using our services. If you become aware that a child has provided us with personal information, please inform us immediately so we can delete such information from our files.

Security
As no data transmission over the Internet can be guaranteed to be completely secure, we cannot ensure or warrant the security of any information you transmit or receive through the Site. Any transmission is conducted at your own risk. Once we have received your information, we will take appropriate measures to safeguard your personal information against loss, theft and unauthorised use.

Our Promises

Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy from time to time. If we make any changes to our Privacy Policy, we will post the updates to this Privacy Policy here, notify you, and place notices on other areas of the site, so that you may be aware of the information we collect and how we use it at all times.